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Community Manager
Posts: 4,226
Registered: ‎18-04-2018

Re: Free £10 offer not working

Hey @Bug04, and thanks for coming back to update us! I'll send you a Private Message now then sto get some more details so I can have someone look into this for you slight smile

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Posts: 68,024
Topics: 664
Registered: ‎14-01-2013

Re: Free £10 offer not working

@EmilieT

From what I understand, you have to contact customer services to manually apply it?

*The Game Is On*


Community Manager
Posts: 4,226
Registered: ‎18-04-2018

Re: Free £10 offer not working

Hey @Cleoriff, it shouldn't be necessary to go through Customer Services for the offer, but in case it doesn't work and the customer is indeed eligible, Customer Services can apply the credit manually slight smile

 

@Bug04 I've just heard back on your query and the offer has now been applied to your account - any issue, let us know!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
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Posts: 68,024
Topics: 664
Registered: ‎14-01-2013

Re: Free £10 offer not working


@EmilieT wrote:

Hey @Cleoriff, it shouldn't be necessary to go through Customer Services for the offer, but in case it doesn't work and the customer is indeed eligible, Customer Services can apply the credit manually slight smile

 

 


I fully understand that Emily, I only mentioned it as numerous people have had the same issue with the code not working so have had to resort to customer services. slight smile

*The Game Is On*


Community Manager
Posts: 4,226
Registered: ‎18-04-2018

Re: Free £10 offer not working

Of course @Cleoriff smiling So yes any issues with the code can be sorted via Customer Services, but feel free to also bring them to our attention as well if needed, as always!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
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Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: Free £10 offer not working

Thanks @EmilieT Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Thanks @EmilieT