Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Didnt get my ten pound bundle

I bought a new sim topped up ten pound and bought a bundle said the bundle went threw and today i go to use my fone and i dont have no credit or a bundle

Resolved! Tariff change

Hi! I want to change my tariff from £20 to £10, I’ve topped up my balance but tariff is not activating. please help!

Resolved! Recover old number

I have an old PAYG sim that has not been used it some time and I have recently discovered has expired. If I call the number I am getting a message saying the number is not available so it does not seem to have been reassigned to anyone yet. I have ca...

Resolved! Keep my number form not working

Hi, when I try to submit the Keep my number form to bring my number over to O2 it says Ooops something went wrong.

Resolved! 14Gb and £10 free deal

Hi there, I have swapped to O2 on the 21st, I swapped because of the deal 14Gb and £10 free credit after the first top up. So I swapped and paid £10, from my O2 account I just see 7gb and when I send the SMS to get the £10 credit it says that they ar...

Resolved! Unable to make calls

I have a ten pound bundle but my balance is currently zero I have unlimited calls etc but can't make any

Resolved! No way to top-up

I'm a foreigner, I'm traveling, I bought the sim card when I was in UK, now I'm in Spain. I can't install the app because it says it's not available for my country. To do the web topup I need a uk credit card, same for the top up by phone. What optio...

Resolved! Leaving O2

Ok so I have had the worst experience ever with O2. I planned on going on a trip to europe and originally in spain I was fine with my 15£ pay as you go plan. But now Im in the balkans and originally in croatia everything worked too. However on my way...

Resolved! Airtime rewards claim

Airtime rewards

Resolved! Pay as you go - Making Calls from Abroad

I have an O2 pay as you go SIM card that is fully topped up, and says that it supports call from Abroad. I'm currently in Switzerland, but when I try to call a Swiss number from Switzerland, I get a "Call Failed" notice. How do I make calls from abro...

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