Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 45 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! restore device

Hi,I have 3 PAYG numbers and on My O2, the devices under those numbers are incorrect. I was told that the devices should update automatically, but that does not happen.I called customer services and was told to "Remove this device", which I did and n...

CRET by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Sim not provisioned

I've had a sim card/phone number for about 20 years now. It has a lot of sentimental value (silly, I know) but it was recently deactivated. It just says something like "sim card not provisioned" now. I try to use it enough to keep it active but with ...

Joan by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bolt on removed

Hi ya! Can anyone help me I’ve purchased 2 500mb bolt ons and One is saying I’ve removed it and I have no clue what’s happened to the other one?


about paying my bill

hobson by Level 1: Joiner
  • 2 replies
  • 0 kudos

Mobile Data

Hi, can't get through to O2, can anyone help me out. I've just recently switched to a Motorola e6 plus phone, put my PAYG sim in, turned off all mobile data, as I only use wifi at home and O2 are taking money off my credit, which I hadn't realised un...

SonHam by Level 1: Joiner
  • 4 replies
  • 0 kudos

Are pay as you go sim cards available?

I am wanting a pay as you go sim for my daughter and as I have been with you for some time now, and happy, so I wanted one from you. It has now been 6 weeks since I ordered the first from your website and it still hasn't arrived and since then I have...

Resolved! How do I stop getting charged £1.50 per txt Can 02 help

L I D L was a Offer I received I thought it was from LidlI am on PAYGo When I realised it was not from them and read the conditionsI was going to be charged £1.50 per txt and £4.50 per month. I can afford thisso I immediately rang to try and stop it....

Marge by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Early termination fee-does it apply

This is complex but I will keep it simple as possible!I am currently a pay as you go big bundle customer average top up £20.00.I want to change service for a 30 day pay as you go sim only deal £32.00 top up.My enquiry is - if I stop the sim only deal...

J-Lo by Level 1: Joiner
  • 3 replies
  • 0 kudos


I have to go outside and my husband has heart problems so it’s not good for me to go out all the time it’ will be off great help 2 us if u can do something for us thank you sonia that’s is to gets an WiFi and still it no o2wifi it’s my free council W...

Sonia1976 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Pay

Hello,can I still buy a 10 pound o2 voucher in Tescos?