Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Balance

Hi, my phone is on the £5 bundle.Mobile date switched on only for life365 and find my phone apps. No calling or texting, whatsapp only on wifi. Still, £2 disappear per day!Any advice appreciated.Thanks

Resolved! Confused - £20 Big Bundle

I set up an account on my wife's old phone in my name, though for my son. All I required is to top up it up as and when he needs it on PAYE SIM. So I did with £10 on my credit card. Im a little concerned as it popped up you are now on personal a £20 ...

Resolved! Pay as you go sim

Bought a 7gb £10 SIM thought this would provide calls until needing to be topped up but info says the £10 runs out in a month. Is this correct and is there a truly pay as you go sim thats runs continuously until no credit Not monthly?

Resolved! Pay as you go balance changing by the hour

I topped up my phone yesterday. Every payment would show up and shortly thereafter it would disappear. This afternoon it showed the balance as zero, two hours later the balance was correct and an hour and a half later it was back down to zero. Have t...

Resolved! Moving from Bundles to Standard PAYG

Hi, Was wondering if someone could tell me the answer to the following questions: - If I have just ordered a sim and activated it today by topping up £10, and £10 has automatically been taken from the top up to pay for a bundle, is it possible to rev...

Resolved! pay as you go sim

I have purchased a pay as you go sim thinking that the credit will last until used up but have realised this is a monthly tariff. Can I change to a pay as you go tariff that does not renew every month?

Resolved! Refund

We cancelled my Dad's account and are expecting a refund of the remaining balance of 6.32 pounds but haven't seen it yet and it's been two months. His account number is: 9826172738900486982

Resolved! Top up & abroad dialling

I bought a pay as you go phone for my mother. Do you have to top up every month? How low can you leave your balance of money . What is the minimum spend? Why cant she dial english numbers from Tenerife she has the correct dialling code

Resolved! Top up successful but no data

I topped up with £15 it says successful but I have not got new data!!!! Why can't i use the data I've paid for!!!!!

Resolved! Balance Refund

I have a new phone number (and a pay monthly contract). I don't need my old number (which was pay as you go), but if I cancel it apparently I loose the balance still remaining. How do I get these funds back? There doesn't appear to be any easy way to...

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