Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 52303 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 26412 Views
  • 19 replies
  • 2 kudos

Resolved! How can I put a spend cap on please

I upgraded my contract today and didn’t upgrade my daughters sim only contract but I’ve just had a txt saying her spend cap has been taken off how do I get this put back on please

Zoe35 by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

SIM card

Hi, I just bought a pay as you go SIM card. £30 for 100GB. I just put it in my phone and nothing happened. I have connected to wifi to be log onto the o2 app to find out I have no credit or add on. Is this something that should have already been on t...

Joanna10 by Level 1: Joiner
  • 414 Views
  • 1 replies
  • 0 kudos

Resolved! Pay as you go card not saving

Hello, does anyone else have issues with the payment card not saving.my old card expired, so I have tried to out in the new card but it won’t save.o2 have been useless with their customer service and only seem to be interested if I was on a contract....

sav_1975 by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Resolved! Buying Tariffs

Every time I top up and select a tariff my credits goes down then I'm not able to get the tariff I wanted. Is there a way I can automatically buy a tariff without the needs to top up?

Bt2 by Level 1: Joiner
  • 316 Views
  • 1 replies
  • 0 kudos

Resolved! Remove old number from My O2

Hi, Is there anyway to remove an old number, I no longer have access to, from My O2 account? When I try to update my details it keeps sending a code to the number, I now have a new O2 PAYG SIM and number, so obviously no longer have a need for this n...

Excelsior by Level 1: Joiner
  • 1697 Views
  • 2 replies
  • 0 kudos

Resolved! Can't do outgoing calls and text while abroad

I am in Pakistan having my O2 pay as you go number 07936907993. When trying to call or text, having voice message that your call facility is temporarily disconnected. Even I can top up as having voucher of 10 pounds but unable to dial 4444 or *4444#....

Raza by Level 1: Joiner
  • 563 Views
  • 1 replies
  • 0 kudos

Resolved! Change tariff

I need tpo change my tariff today and its didint work with the app plz help me

Motaz by Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! Can't find live chat anywhere to increase spend cap

Hi Im abroad and can't use my travel bolt on because of my spend cap, and I can't find the live chat function on the O2 website anywhere to increase the cap. Does anyone know where to find it? The contact us pages just take you round in a circular wa...

BenA by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! MY O2

Hello I ported my number into O2 today however, since it porting across into o2 I can no longer check my allowances and bills, make payments or basically anything. Tried password resets without luck. Anyone can help me with this? Thank you

PedroTM by Level 1: Joiner
  • 823 Views
  • 2 replies
  • 0 kudos