Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Port transfer problem

Wonder if I can get some help here...... I recently finished contract with EE, brought o2 PAYG sim, acquired PAC code, topped up with a £10 bolt on to activate o2 sim, put in a port transfer request Wednesday, this should of happened yesterday, old E...

Paulo6675 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Community awards and the 999 day top up rule

My Mum is on classic PAYG and I tend to provide her number if I am awarded any community awards here (thanks for those) as I'm on giffgaff myself.She is a very light user so it's likely her credit will last her a good few months if not a couple of ye...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! Help with ALCATEL onetouch A3 XL 9008X

Hi All Not sure if anyone can help or have simliar experience. I got given an ALCATEL onetouch A3 XL 9008X locked to Tesco mobile from my friend, I know Tesco does piggy back on O2 so assumed no issue when I put my O2 PAYG SIM in... wrong Ok it asked...

AztecUK by Level 3: Thinker
  • 10 replies
  • 0 kudos

Resolved! Can I use my current Sim Only Card in new Phone

Hi... I am looking at purchasing a new Samsung Galaxy A10 from O2. It,s currently priced at £149.If I purchase this phone on a Pay As You Go, am I able to transfer my current Sim into the new phone. I am very happy with my current Sim only deal and h...

Gary100 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Voicemail

Hiya, how I can get rid off voicemail notifications every if I can’t even access my voicemail?

Kasia2005 by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 claims I took some calls while being abroad and I did not

Hi,I am in Dominican Republic and I recently noticed I have been charged 8.90 for something. I contacted Customer Service over a chat and I was advised it’s for 3 incoming calls.The thing is, that all I have are 2 missed calls (duration 0:00) and I d...

AlexxH100 by Level 1: Joiner
  • 31 replies
  • 0 kudos

Resolved! hi folks

Hi everybody,Montysmum here again, got the hang of topping up, sort of anyway, thanks to you all last month . However just one little query the answer to which is probably staring me in the face but i thought i'd just check anyway, seeing as you're a...

Montysmum by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! Charity donation

Hi all,My mother in law made a donation to charity a few months ago via txt message. It was an appeal on TV. Since this the charity have taken £4 each month. She cannot remember which charity it was and does not have any of the txt messages they sent...

CBJBrowne by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Big Bundle Question?

Hello O2 community. I am currently on the £10 Big Bundle allowance on my O2 phone. My renewal date is in a few days, but the thing is, is that I still have loads of texts, call minutes and data on my phone. I was just wondering if I could use the rem...