Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How can I put a spend cap on please

I upgraded my contract today and didn’t upgrade my daughters sim only contract but I’ve just had a txt saying her spend cap has been taken off how do I get this put back on please

SIM card

Hi, I just bought a pay as you go SIM card. £30 for 100GB. I just put it in my phone and nothing happened. I have connected to wifi to be log onto the o2 app to find out I have no credit or add on. Is this something that should have already been on t...

Resolved! Pay as you go card not saving

Hello, does anyone else have issues with the payment card not saving.my old card expired, so I have tried to out in the new card but it won’t save.o2 have been useless with their customer service and only seem to be interested if I was on a contract....

Resolved! Buying Tariffs

Every time I top up and select a tariff my credits goes down then I'm not able to get the tariff I wanted. Is there a way I can automatically buy a tariff without the needs to top up?

Resolved! Payment isnt being accepted

wont accept my payment despite me having money

Resolved! Remove old number from My O2

Hi, Is there anyway to remove an old number, I no longer have access to, from My O2 account? When I try to update my details it keeps sending a code to the number, I now have a new O2 PAYG SIM and number, so obviously no longer have a need for this n...

Resolved! Can't do outgoing calls and text while abroad

I am in Pakistan having my O2 pay as you go number 07936907993. When trying to call or text, having voice message that your call facility is temporarily disconnected. Even I can top up as having voucher of 10 pounds but unable to dial 4444 or *4444#....

Resolved! Change tariff

I need tpo change my tariff today and its didint work with the app plz help me

Resolved! Can't find live chat anywhere to increase spend cap

Hi Im abroad and can't use my travel bolt on because of my spend cap, and I can't find the live chat function on the O2 website anywhere to increase the cap. Does anyone know where to find it? The contact us pages just take you round in a circular wa...

Resolved! MY O2

Hello I ported my number into O2 today however, since it porting across into o2 I can no longer check my allowances and bills, make payments or basically anything. Tried password resets without luck. Anyone can help me with this? Thank you

O2

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