This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay As You Go
Get help and support from other community members with Pay As You Go.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 54076 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 27402 Views
  • 19 replies
  • 2 kudos

Debit card declined trying to top up

The last couple of times I have tried to top up my partner's O2 PAYG phone, my Natwest debit card has been declinedI have had to top up by phone which is costing me as it's a premium numberIt also takes longer entering all the in I have been able to ...

Pikachu73 by • Level 1: Joiner
  • 1911 Views
  • 6 replies
  • 0 kudos

Resolved! order track

sorry why i can not track my order pls

edite by • Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I would like my pac code please 

Resolved! Change of tarrif

I changed my bolt tarrif and topped up, but it’s saying I haven’t and I have no balance. I am wondering where did the money I topped up with go

Sadia-99 by • Level 1: Joiner
  • 538 Views
  • 1 replies
  • 0 kudos

Resolved! Can't topup using debit card or voucher July, 2022

First time O2 customer with pay as you go sim and can not seems to be able to topup. I have been trying from one week to try and topup. When trying online through MyO2 using the debit card I get error stating:'Sorry, it’s not been possible to take yo...

MOALI by • Level 1: Joiner
  • 16267 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly £10 data Big Bundle payments

I pay £10 pm on the data Big Bundle, however, this month the debit was more than £10 from my O2 balance. I want to contact O2 to confirm what happened, but cannot find a way to do it.

AP10 by • Level 1: Joiner
  • 709 Views
  • 1 replies
  • 0 kudos

Resolved! Can Bolt ons be used only once?

I want to have Bolt ons only one time, I’m not sure if I buy it, I’ll be charged every month.

Lulu9 by • Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

Resolved! I need to know the date of my last top up on pay as you go.

I need to know the date of my last top up. Also when I tried to contact you, you asked me to turn off my wifi and switch on data, which I did and you said you couldn't find my identity. But you charged me £2 for this, whilst I was only on data for ab...

vicphy by • Level 1: Joiner
  • 508 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

I have a new sim card, I have ported my number to use on a pay as you go temporarily. I haven't added credit but have now found a new contract. I want to transfer my number to new sim but get error message when I text 'pac' to 65075. Called customer ...

Resolved! top up

I have topped up twice and still have no network when I am not in the area of wifi. Could you refund it and help me to check my account ? whats going on there ?

Quinchow by • Level 1: Joiner
  • 517 Views
  • 1 replies
  • 0 kudos
Top