Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 38 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Bolt on

My bolt on was not renewed after topping up yesterday

Molly101 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Phishing text?

From +447385235556"O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via: [link removed]" [Edit: link removed to avoid others clicking it]

Odd message from O2UK!

Message said: "Hello. We noticed you last topped up in one of our shops. Because this isn't possible right now, we'd like to let you know that you can top up your number by calling 4444 for free and using a credit or debit card, through My O2 online ...

SIM card activation issues

Hi, have recently recieved a sim card I ordered from 02, which will go into an old Iphone. I requested a Pay-As-You-go, but recieved a pay monthly & business Sim, Is there a difference? Secondly, how do i set the sim up, ive inserted it into the phon...

Gaz1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Pay As You Go and Wifi Calling

I have an Iphone SE which is on pay as you go, is it posssible to set up wifi calling? I understand wifi calling can be used on this phone normally, but it does not come up under settings, so I was wondering if it is not available to those on pay as ...

ChrisW29 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Port / number not recognised

Hey, joined o2 last week and 5 days ago my number ported over from old network Vodafone. All appeared to be correct, old sim stopped working and o2 sim now has my number. However 5 days later my o2 doesn’t recognise the number, when I try to top up i...

Gp198222 by Level 1: Joiner
  • 1 replies
  • 0 kudos

top up

Hi all ,i just got a text saying that i last topped up in an o2 shop (which i didnt) as it was a newsagents and it says because this is now not possible i can now top up using a credit or debit card , is this a fraud scam to try and get my bank detai...

Resolved! Swap payg to pay monthly

Hi do you have to change the son to go from PAYG to pay monthly? Currently on PAYG & want to change to unlimited everything on pay monthly.Thanks

DUC by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! auto top up

Does anyone know how to cancel auto top-up?

mrhappy38 by Level 1: Joiner
  • 5 replies
  • 0 kudos