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£10 big bungle problem

_Conorleckie
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Had an issues and want to check before calling

 

Got the message telling me my bundle would expire in 3 days, had 1.93 in my phone. 

I topped up last Saturday as it was to run out on Monday, got the message saying I have 11.93, not enough for any other bundles just 10.

It didn't renew the bungle, the 11.93 has disappeared, no messages about using data ect or the £2 thing, no other confirmation, topped up yesterday at 5 in the morning and it seams to have renewed the bundle but still no confirmation, I've lost all rolled over data and the 11.93 is gone and I got another message telling me me bungle expires in 10 days, any help? 

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madasaf1sh
Level 78: King of Kings
  • 12037 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@_Conorleckie 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 4445 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12037 Posts
  • 69 Topics
  • 3222 Solutions
Registered:

@_Conorleckie 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 4445 from your o2 phone

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
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