Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Pac code

I’ve tried texting for my pac code but it says there’s been an issue processing my request. I’ve tried several times why is this?

Resolved! Parental control

How do i turn off the parental control on my account

No edit of address

I live at a hospital address. I wish to edit the address to include ward name. I cannot do this. payment is refused as a consequence because I cannot tell O2 to match my bank details.

Resolved! Buy bundle

I just want to buy a bundle instead of topping up

Resolved! O2 is wasting my time again!

Why is it not possible to view balance information. Something has been going on for over a week now. Attending to your customer services online is a nightmare.

Resolved! Withdraw

Hi I was just wondering can I withdraw my topup I really need the money back

Resolved! Unable to get my iPhone Unlocked

Hi, I requested a few days ago to get my uncles iPhone unlocked, he has given it to me when he upgraded his phone. I don't want to ask him to do it because he's a bit of a technophobe and is worried his new phone will stop working. I've signed up to ...

Two redundant PAYG SIMs now I have an O2 contract

I had a couple of O2 PAYG SIMs that I had as a backup in case I couldn't get a signal with my contract SIMs with other providers. Now Virgin Media have swapped my Virgin Mobile contract for an O2 contract, they are redundant. The PAYG SIMs are on £5 ...

Canada & USA

O2 pay as you go. I am going to Canada & Alaska USA. I don't want to end up with massive charges.I don,t want to make long distance calls. Perhaps jus a few local ones.If I leave roaming on will I be switched to a supplier with call charges similar t...

Resolved! Remind me to top up even after I have recharged

I have some problems, my package is 15 pounds per month, but after topping up 15 pounds I am reminded that I still need to top up, but it shows 5.51 pounds left in my account, I don't understand why this is, at the moment my mobile number can call an...

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