Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 rewards

I've earned O2 rewards by topping up my Big Bundle PAYG. If I switch to Classic PAYG - will I lose those rewards?Thanks for your help!

Resolved! Keeping my number

I have swapped from a casual pay as you go to a contract. I was told that I could keep my number but now after several days of having the new sim in my phone, I see the number has been changed. How do I get my number back?

Checking balance

For some reason i can't text 20202 for my balance it keeps say request not recognised why is this pls help thanks

Missed call alert from o2

You missed calls from me at 12:00, 12:00 and 12:00 02 Mar.This is a free Call Alert from O2. To disable this dial 901, press *, then option 4 and option 5.Hi, I was on a call when my phone cut out. The caller said they had tried calling as I had to w...

why cant i ring an 0800 number for free on my 02 phone

i thought 0800 numbers were free to ring from all mobile networks, am i wrong cuz i cant from this 02 phone

Resolved! Making and receiving calls to and from Liberia

I'm not receiving calls on my number in Liberia, and am not also making calls.

Resolved! Expired SIM - can it be recovered?

Looks like one of my SIMs (not the main one) has expired. Can it be recovered? Many thanks!

Resolved! dialling directly from my contacts list

Hi ,I have tried calling several contacts by pressing the telephone symbol in the contacts list but it wont dial. I have just transferred from another provider but have ported in my old number?

Resolved! o2 family bot on.

Hi douse any one know my family bot on will be updated on my o2 account? because I talking to o2 on live chat and they said my number is acutive on there end but on my end it says its pending?

Resolved! Monthly Instalments On Pay As You Go

Why can we not set a direct debit for monthly bundles?

O2

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