Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Paid for credit, got nothing

Help! I am in Australia, on pay as you go, I got a text saying 'welcome to o2 roaming', then phoned the top up number, paid £20, got a text saying I have paid, then try to make a call, text, use data but cannot, then get a separate message now saying...

Resolved! Upgrade question

Hello,I was just wondering if you could upgrade with pay as you go or if you would have to buy a new phone upright.I am new to buying phones using pay2go/monthly so im not sure about this.Thankyou.

Payment through card to to up

Hi, I've repeatedly tried topping up my O2 pay as you go account by my card, and every single time it is unsuccessful. Please guide me through this process.

Deactivated Number

Dear Sir/Madam, Two years ago, I got a number from O2. However, I moved to Turkey in the last year around January 2017. I have an account which I can still access via internet, but I cannot use my number. Next month, I will probably travel to the UK,...

Resolved! If I send a text message to another o2 customer on pay as you go ,is it free?

I have moved from Giff Gaff to O2 pay as you go,Iam now realising that it is not free like giff gaff? is this true please? If I take a contract out with o2 will it be free to call and text another O2 customer? RegardsKJV

Resolved! when can i save my o2 rewards

hello i have got over 100 pounds on my o2 rewards, when is the earliest i can save them because they are saying save by the 31st of december but im in hospital then?

Resolved! PAC code

I need to find my pac code as I’m leaving O2 and cannot find a number to call. I can’t call from my mobile as I don’t have any money on it.thanks

Resolved! Why are the online guros never online

Have had my auto top up go out but not got boltons added......need help plz

I can't top up!!!!

Hi, I just bought the pay as you go sim card and i can't top up by dailing 4444 and on the web. I am wondering how i can sort this out.

Resolved! PAYG offers

Occasionally I get texts from O2(uk) for offers. The last one I tried was a top up now and we'll give you £10 extra to use on web, call and text. So based on that I topped up but never got the offer. Contacted support who apologised and explained tha...

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