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Keeping my number

Doled
Level 1: Joiner
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I have swapped from a casual pay as you go to a contract. I was told that I could keep my number but now after several days of having the new sim in my phone, I see the number has been changed. How do I get my number back?

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Accepted Solutions

MI5
Level 94: Supreme
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You need to speak to customer service as they should have transferred your number across at the start. Call them on 202 from your o2 phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 3
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MI5
Level 94: Supreme
  • 150187 Posts
  • 641 Topics
  • 28605 Solutions
Registered:
You need to speak to customer service as they should have transferred your number across at the start. Call them on 202 from your o2 phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
768 Views

Marjo
Former Staff
  • 7881 Posts
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Hi @Doled, how are you doing with this? Any progress with your number? Please do let us know if you managed to get this sorted, or if you get stuck!

Message 3 of 3
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