Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018
Accepted Solution

Free £10 offer not working

Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks
Posts: 86,018
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: Free £10 offer not working

I'll tag @Martin-O2 to assist.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 10,038
Topics: 82
Kudos: 1,101
Blog Posts: 2
Solutions: 118
Registered: ‎22-08-2016

Re: Free £10 offer not working

Morning @Bug04

 

There was a batch of faulty sim cards, which we understoid had been sorted. I will tag our community managers @Martin-O2, @Marjo and @EmilieT to see if one of them can assist you.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Thank you
Level 1: Joiner
Posts: 10
Registered: ‎15-10-2018

Re: Free £10 offer not working

[ Edited ]

the free10 code never works, you have to call customer services and they will apply the credit manually.

the code is supposed to work but there are lots of complaints about it not working.

Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Thanks
Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: Free £10 offer not working

It's time o2either fixed this offer or withdrew it. Customer services are overrun at the moment with compensation claims and simple stuff like this just adds to the pressure.

Community Manager
Posts: 4,160
Registered: ‎18-04-2018

Re: Free £10 offer not working

Good morning @Bug04, and welcome to the forum Wave  A couple of things to check as per the terms and conditions of the offer:

 

-          Did you top-up first before sending the free credit SMS?

-          Did you send the free credit SMS within 28 days of activating your new SIM?

 

If you've already done all of that and are still having issues redeeming this offer, please let us know so we can get someone to look into this for you Smiley Happy

 

Thanks @MI5 and @Glory1 for the mention!

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets avaialble on Prioirty!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Hi yes i have done both of those but still not working.
Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working