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Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018
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Free £10 offer not working

Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks
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Posts: 104,343
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Registered: ‎04-04-2012

Re: Free £10 offer not working

I'll tag @Martin-O2 to assist.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎22-08-2016

Re: Free £10 offer not working

Morning @Bug04

 

There was a batch of faulty sim cards, which we understoid had been sorted. I will tag our community managers @Martin-O2, @Marjo and @EmilieT to see if one of them can assist you.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Thank you
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Level 1: Joiner
Posts: 11
Registered: ‎15-10-2018

Re: Free £10 offer not working

[ Edited ]

the free10 code never works, you have to call customer services and they will apply the credit manually.

the code is supposed to work but there are lots of complaints about it not working.

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Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Thanks
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Posts: 80,567
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Registered: ‎04-01-2009

Re: Free £10 offer not working

It's time o2either fixed this offer or withdrew it. Customer services are overrun at the moment with compensation claims and simple stuff like this just adds to the pressure.

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Free £10 offer not working

Good morning @Bug04, and welcome to the forum Wave  A couple of things to check as per the terms and conditions of the offer:

 

-          Did you top-up first before sending the free credit SMS?

-          Did you send the free credit SMS within 28 days of activating your new SIM?

 

If you've already done all of that and are still having issues redeeming this offer, please let us know so we can get someone to look into this for you Smiley Happy

 

Thanks @MI5 and @Glory1 for the mention!

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Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Hi yes i have done both of those but still not working.
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Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working