Converted from Pay as you go to Pay monthly, but did not receive the SIM Card

[Helmy]

Hi!

I am working overseas. I had a prepaid SIM card with O2. O2 offered to change to postpaid. I took up the offer. But the SIM Card never came to my address in UK. My prepaid SIM was then disabled. I am paying the monthly postpaid bill that comes to my email. When I tried to call O2 to ask for a new SIM Card, for verification purpose, they sent authorisation SMS message code to my phone, but my prepaid card is already disabled, so, I did not receive the SMS. They tried sending the code to my email, but somehow, the code never came. Strangely, the bills arrive ok to my email, so, I am not sure why the authentication code email was not able to be sent to my email. I am not able to go to UK yet. Is there anyone who can help about this issue?

Thank you

Regards

[MI5]

@Helmy 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)