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Community Manager
Posts: 5,031
Registered: ‎18-04-2018

Re: Free £10 offer not working

Hey @Bug04, and thanks for coming back to update us! I'll send you a Private Message now then sto get some more details so I can have someone look into this for you slight smile

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Posts: 71,622
Topics: 677
Registered: ‎14-01-2013

Re: Free £10 offer not working

@EmilieT

From what I understand, you have to contact customer services to manually apply it?

*The Game Is On*


Community Manager
Posts: 5,031
Registered: ‎18-04-2018

Re: Free £10 offer not working

Hey @Cleoriff, it shouldn't be necessary to go through Customer Services for the offer, but in case it doesn't work and the customer is indeed eligible, Customer Services can apply the credit manually slight smile

 

@Bug04 I've just heard back on your query and the offer has now been applied to your account - any issue, let us know!

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 71,622
Topics: 677
Registered: ‎14-01-2013

Re: Free £10 offer not working


@EmilieT wrote:

Hey @Cleoriff, it shouldn't be necessary to go through Customer Services for the offer, but in case it doesn't work and the customer is indeed eligible, Customer Services can apply the credit manually slight smile

 

 


I fully understand that Emily, I only mentioned it as numerous people have had the same issue with the code not working so have had to resort to customer services. slight smile

*The Game Is On*


Community Manager
Posts: 5,031
Registered: ‎18-04-2018

Re: Free £10 offer not working

Of course @Cleoriff smiling So yes any issues with the code can be sorted via Customer Services, but feel free to also bring them to our attention as well if needed, as always!

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Free £10 offer not working

Thanks @EmilieT Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎10-12-2018

Re: Free £10 offer not working

Thanks @EmilieT