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Free £10 offer not working

Bug04
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Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks
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EmilieT
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Hey @Cleoriff, it shouldn't be necessary to go through Customer Services for the offer, but in case it doesn't work and the customer is indeed eligible, Customer Services can apply the credit manually slight_smile

 

@Bug04 I've just heard back on your query and the offer has now been applied to your account - any issue, let us know!

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MI5
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I'll tag @Martin-O2 to assist.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Glory1
Level 43: Bright Spark
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Morning @Bug04

 

There was a batch of faulty sim cards, which we understoid had been sorted. I will tag our community managers @Martin-O2, @Marjo and @EmilieT to see if one of them can assist you.

 

Good luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 3 of 25
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Bug04
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Thank you
Message 4 of 25
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lukerobinson
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the free10 code never works, you have to call customer services and they will apply the credit manually.

the code is supposed to work but there are lots of complaints about it not working.

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Bug04
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Thanks
Message 6 of 25
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jonsie
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It's time o2either fixed this offer or withdrew it. Customer services are overrun at the moment with compensation claims and simple stuff like this just adds to the pressure.

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EmilieT
Former Staff
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Good morning @Bug04, and welcome to the forum Wave  A couple of things to check as per the terms and conditions of the offer:

 

-          Did you top-up first before sending the free credit SMS?

-          Did you send the free credit SMS within 28 days of activating your new SIM?

 

If you've already done all of that and are still having issues redeeming this offer, please let us know so we can get someone to look into this for you slight_smile

 

Thanks @MI5 and @Glory1 for the mention!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 8 of 25
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Bug04
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Hi yes i have done both of those but still not working.
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Bug04
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Message 10 of 25
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