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FREE10 not working on new sim card

lukerobinson
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i ordered a sim card from the o2 website, when the sim card arrived i put £10 on it.

 

when i try to get the £10 extra credit it says you need to top up but i have already topped up.

i need the extra £10 or i cannot start my £20 big bundle.

 

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Martin-O2
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Thanks for the tag @Cleoriff

 

@lukerobinson Is the FREE10 offer visible on the packaging? If so a quick call to customer services is needed to get the offer activated. 

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Cleoriff
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Hi @lukerobinson

Did you text FREE10 to 21500?

There was an issue a while back with a batch of sims, but that's sorted now I think?

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lukerobinson
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yes i did, it says i need to top up but i have already done that

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Cleoriff
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@Martin-O2Any advice here please?

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Martin-O2
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Thanks for the tag @Cleoriff

 

@lukerobinson Is the FREE10 offer visible on the packaging? If so a quick call to customer services is needed to get the offer activated. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 5 of 12
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lukerobinson
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calling customer services would cost 25p then i would not have enough credit for my £20 big bundle

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Martin-O2
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@lukerobinson you can also use Live Chat which is free or use someone elses phone to get in touch. 

 

All contact menthods can be found here

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Message 7 of 12
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lukerobinson
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it seems like o2 have suddenly made customer services free, i looked at the o2 website again and it now says it is free.

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MI5
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It's a free call on big bundle tariffs but 25p on classic 321 tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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lukerobinson
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the problem is solved, i now have my £20 big bundle active.

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