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Level 1: Joiner
Posts: 1
Registered: ‎15-10-2018
Accepted Solution

I trying to pay top up using Halifax card

Hello I'm trying to pay a top up using my Halifax card but I can't to pay.

Could you tell me why please?

Thank you so much

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Posts: 89,841
Topics: 745
Registered: ‎14-01-2013

Re: I trying to pay top up using Halifax card

Hi @Davidg

If this is your first top up you have to use a voucher.

Also, if you use a card it has to be registered to O2 first. Follow the advice in this guide https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: I trying to pay top up using Halifax card

Hi @Davidg, how are you getting on with this top-up? Do you need any further help? 

 

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Posts: 89,841
Topics: 745
Registered: ‎14-01-2013

Re: I trying to pay top up using Halifax card

The guide has now been edited today. A voucher is NO longer required for the first top up according to O2.

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/bc-p/1161147#M1704

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