No roaming while using PAYG 02 SIM overseas: help!

[CalvuChopper]

 Hi community!

I know this is a common question, but still can't get a solution from the threads or 02 support team.

I live in Spain and have been using my 02 sim and UK number and package fine for now, roaming worked perfectly. Yesterday I entered a Spanish sim temporarily and when I put my 02 SIM back inside, no roaming. Chatted with 02 support who gave updated APN details but they did not suggest anything else. Still stuck.

So:

• data roaming is swtiched on
• my phone works; I can recieve calls, so the SIM is correctly in place
• I have coverage bars displayed
• I am connected to a network here in Spain

But no internet! Can anyone suggest what to do from scratch again including correct APN?

Many thanks in advance

[jonsie Level 92: Chief]

What phone do you have?

[CalvuChopper]

Hi jonsie! Good point.

It's a SAMSUNG GALAXY A3 2017)

[MI5 Level 94: Supreme · Accepted solution]

You can check your apn settings here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2

[CalvuChopper]

sorted M15 - you star! It seems the problem was related to being payasyougo and entering the correct passwords / versions as compared with contract. Kind of incredible 02 support did not suggest that to me!

Cheers

[MI5 Level 94: Supreme]

Glad you're sorted mate.