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Level 1: Joiner
Posts: 3
Registered: ‎17-10-2018
Accepted Solution

No roaming while using PAYG 02 SIM overseas: help!

 Hi community!

I know this is a common question, but still can't get a solution from the threads or 02 support team.

 

I live in Spain and have been using my 02 sim and UK number and package fine for now, roaming worked perfectly. Yesterday I entered a Spanish sim temporarily and when I put my 02 SIM back inside, no roaming. Chatted with 02 support who gave updated APN details but they did not suggest anything else. Still stuck.

So:

 

 

  • data roaming is swtiched on
  • my phone works; I can recieve calls, so the SIM is correctly in place
  • I have coverage bars displayed
  • I am connected to a network here in Spain

 

But no internet! Can anyone suggest what to do from scratch again including correct APN?

 

Many thanks in advance smiley

Posts: 70,550
Topics: 548
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Registered: ‎04-01-2009

Re: No roaming while using PAYG 02 SIM overseas: help!

Level 1: Joiner
Posts: 3
Registered: ‎17-10-2018

Re: No roaming while using PAYG 02 SIM overseas: help!

Hi jonsie! Good point.

It's a SAMSUNG GALAXY A3 2017)
Posts: 88,641
Topics: 536
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Registered: ‎04-04-2012

Re: No roaming while using PAYG 02 SIM overseas: help!

You can check your apn settings here https://www.teamknowhow.com/discover/discover/o2-apn-settings#Android%20APN%20settings%20for%20O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎17-10-2018

Re: No roaming while using PAYG 02 SIM overseas: help!

sorted M15 - you star! It seems the problem was related to being payasyougo and entering the correct passwords / versions as compared with contract. Kind of incredible 02 support did not suggest that to me!

Cheers Smiley Happy

Posts: 88,641
Topics: 536
Solutions: 11,503
Registered: ‎04-04-2012

Re: No roaming while using PAYG 02 SIM overseas: help!

Glad you're sorted mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)