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FREE10 not working on new sim card
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on ‎16-10-2018 10:06
i ordered a sim card from the o2 website, when the sim card arrived i put £10 on it.
when i try to get the £10 extra credit it says you need to top up but i have already topped up.
i need the extra £10 or i cannot start my £20 big bundle.
Solved! Go to Solution.
Re: FREE10 not working on new sim card
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on ‎16-10-2018 10:12
Did you text FREE10 to 21500?
There was an issue a while back with a batch of sims, but that's sorted now I think?
Re: FREE10 not working on new sim card
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on ‎16-10-2018 10:26
yes i did, it says i need to top up but i have already done that
Re: FREE10 not working on new sim card
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on ‎16-10-2018 13:01
@Martin-O2Any advice here please?

Re: FREE10 not working on new sim card
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on ‎16-10-2018 13:35
Thanks for the tag @Cleoriff!
@lukerobinson Is the FREE10 offer visible on the packaging? If so a quick call to customer services is needed to get the offer activated.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: FREE10 not working on new sim card
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on ‎16-10-2018 13:56
calling customer services would cost 25p then i would not have enough credit for my £20 big bundle
Re: FREE10 not working on new sim card
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on ‎16-10-2018 14:56
@lukerobinson you can also use Live Chat which is free or use someone elses phone to get in touch.
All contact menthods can be found here.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: FREE10 not working on new sim card
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on ‎16-10-2018 15:06
it seems like o2 have suddenly made customer services free, i looked at the o2 website again and it now says it is free.
Re: FREE10 not working on new sim card
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on ‎16-10-2018 15:10
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on ‎16-10-2018 15:20
the problem is solved, i now have my £20 big bundle active.