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lukerobinson
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lukerobinson
Posts: 11
Registered: ‎15-10-2018
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FREE10 not working on new sim card

on ‎16-10-2018 10:06

i ordered a sim card from the o2 website, when the sim card arrived i put £10 on it.

 

when i try to get the £10 extra credit it says you need to top up but i have already topped up.

i need the extra £10 or i cannot start my £20 big bundle.

 

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Cleoriff
Posts: 75,242
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Registered: ‎14-01-2013

Re: FREE10 not working on new sim card

on ‎16-10-2018 10:12

Hi @lukerobinson

Did you text FREE10 to 21500?

There was an issue a while back with a batch of sims, but that's sorted now I think?

*The Game Is On*


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lukerobinson
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lukerobinson
Posts: 11
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

on ‎16-10-2018 10:26

yes i did, it says i need to top up but i have already done that

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Cleoriff
Posts: 75,242
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Re: FREE10 not working on new sim card

on ‎16-10-2018 13:01

@Martin-O2Any advice here please?

*The Game Is On*


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Martin-O2
Posts: 6,285
Registered: ‎18-02-2016

Re: FREE10 not working on new sim card

on ‎16-10-2018 13:35

Thanks for the tag @Cleoriff! 

 

@lukerobinson Is the FREE10 offer visible on the packaging? If so a quick call to customer services is needed to get the offer activated. 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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lukerobinson
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lukerobinson
Posts: 11
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

on ‎16-10-2018 13:56

calling customer services would cost 25p then i would not have enough credit for my £20 big bundle

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Martin-O2
Posts: 6,285
Registered: ‎18-02-2016

Re: FREE10 not working on new sim card

on ‎16-10-2018 14:56

@lukerobinson you can also use Live Chat which is free or use someone elses phone to get in touch. 

 

All contact menthods can be found here. 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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lukerobinson
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lukerobinson
Posts: 11
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

on ‎16-10-2018 15:06

it seems like o2 have suddenly made customer services free, i looked at the o2 website again and it now says it is free.

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MI5
Posts: 89,291
Topics: 536
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Registered: ‎04-04-2012

Re: FREE10 not working on new sim card

on ‎16-10-2018 15:10

It's a free call on big bundle tariffs but 25p on classic 321 tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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lukerobinson
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lukerobinson
Posts: 11
Registered: ‎15-10-2018

Re: FREE10 not working on new sim card

on ‎16-10-2018 15:20

the problem is solved, i now have my £20 big bundle active.

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