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Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018
Accepted Solution

Cannot top up and change tariff

I bought an O2 International Sim today, the instructions are to login to change tariff to Classic Pay as you Go. I did log in but cannot change tariff. Thinking that I maybe it is because I have no credit, I tried to top up online for many times but no success. I also tried to top up over the phone, but also with no success

Posts: 68,952
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Cannot top up and change tariff

This could be related to yesterday's outage and maybe if you try later? You could call 4445 and speak to customer service and they will be able to help. I expect they, and live chat, will be extremely busy.

Level 3: Thinker
Posts: 77
Registered: ‎12-10-2013

Re: Cannot top up and change tariff

Just a thought has your sim card been activated?

Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: Cannot top up and change tariff

Still not working
Level 1: Joiner
Posts: 4
Registered: ‎07-12-2018

Re: Cannot top up and change tariff

To activate sim, you have to top up. I cannot top up!!
Posts: 70,550
Topics: 674
Registered: ‎14-01-2013

Re: Cannot top up and change tariff

Posts: 87,149
Topics: 529
Solutions: 11,018
Registered: ‎04-04-2012

Re: Cannot top up and change tariff

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 3: Thinker
Posts: 77
Registered: ‎12-10-2013

Re: Cannot top up and change tariff

If you still cammot yop up call cs on 4445 and they will sort it out for you.