This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Cannot top up and change tariff

Go to solution
Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎07-12-2018 15:35

on ‎07-12-2018 15:35

I bought an O2 International Sim today, the instructions are to login to change tariff to Classic Pay as you Go. I did log in but cannot change tariff. Thinking that I maybe it is because I have no credit, I tried to top up online for many times but no success. I also tried to top up over the phone, but also with no success

Message 1 of 8
1,734 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 152792 Posts
  • 652 Topics
  • 29168 Solutions
Registered:

on ‎08-12-2018 14:50

on ‎08-12-2018 14:50

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 7 of 8
1,697 Views
7 REPLIES 7

Go to solution
jonsie
Level 94: Supreme
  • 96862 Posts
  • 614 Topics
  • 7196 Solutions
Registered:

on ‎07-12-2018 15:39

on ‎07-12-2018 15:39

This could be related to yesterday's outage and maybe if you try later? You could call 4445 and speak to customer service and they will be able to help. I expect they, and live chat, will be extremely busy.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 8
1,731 Views
0 Kudos

Go to solution
ste064
Level 3: Thinker
In response to jonsie
  • 85 Posts
  • 24 Topics
  • 1 Solutions
Registered:

on ‎08-12-2018 12:45

on ‎08-12-2018 12:45

Just a thought has your sim card been activated?

Message 3 of 8
1,709 Views
0 Kudos

Go to solution
Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-12-2018 14:21

on ‎08-12-2018 14:21

Still not working
Message 4 of 8
1,702 Views
0 Kudos

Go to solution
Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-12-2018 14:22

on ‎08-12-2018 14:22

To activate sim, you have to top up. I cannot top up!!
Message 5 of 8
1,700 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Richie
  • 130049 Posts
  • 838 Topics
  • 7607 Solutions
Registered:

on ‎08-12-2018 14:23

on ‎08-12-2018 14:23

@Richie

Check this https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

Girl in a jacket
Message 6 of 8
1,699 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 152792 Posts
  • 652 Topics
  • 29168 Solutions
Registered:

on ‎08-12-2018 14:50

on ‎08-12-2018 14:50

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 8
1,698 Views

Go to solution
ste064
Level 3: Thinker
In response to Richie
  • 85 Posts
  • 24 Topics
  • 1 Solutions
Registered:

on ‎08-12-2018 15:52

on ‎08-12-2018 15:52

If you still cammot yop up call cs on 4445 and they will sort it out for you.

Message 8 of 8
1,694 Views
0 Kudos
Top Kudoed Authors
View All
Top