This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cannot top up and change tariff

Go to solution
Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎07-12-2018 15:35

on ‎07-12-2018 15:35

I bought an O2 International Sim today, the instructions are to login to change tariff to Classic Pay as you Go. I did log in but cannot change tariff. Thinking that I maybe it is because I have no credit, I tried to top up online for many times but no success. I also tried to top up over the phone, but also with no success

Message 1 of 8
1,230 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 144083 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎08-12-2018 14:50

on ‎08-12-2018 14:50

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 8
1,193 Views
7 REPLIES 7

Go to solution
jonsie
Level 94: Supreme
  • 93157 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

on ‎07-12-2018 15:39

on ‎07-12-2018 15:39

This could be related to yesterday's outage and maybe if you try later? You could call 4445 and speak to customer service and they will be able to help. I expect they, and live chat, will be extremely busy.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 8
1,227 Views
0 Kudos

Go to solution
ste064
Level 3: Thinker
In response to jonsie
  • 85 Posts
  • 24 Topics
  • 1 Solutions
Registered:

on ‎08-12-2018 12:45

on ‎08-12-2018 12:45

Just a thought has your sim card been activated?

Message 3 of 8
1,205 Views
0 Kudos

Go to solution
Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-12-2018 14:21

on ‎08-12-2018 14:21

Still not working
Message 4 of 8
1,198 Views
0 Kudos

Go to solution
Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎08-12-2018 14:22

on ‎08-12-2018 14:22

To activate sim, you have to top up. I cannot top up!!
Message 5 of 8
1,196 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Richie
  • 122767 Posts
  • 826 Topics
  • 7463 Solutions
Registered:

on ‎08-12-2018 14:23

on ‎08-12-2018 14:23

@Richie

Check this https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Veritas Numquam Perit

Girl in a jacket
Message 6 of 8
1,195 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Cleoriff
  • 144083 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎08-12-2018 14:50

on ‎08-12-2018 14:50

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 8
1,194 Views

Go to solution
ste064
Level 3: Thinker
In response to Richie
  • 85 Posts
  • 24 Topics
  • 1 Solutions
Registered:

on ‎08-12-2018 15:52

on ‎08-12-2018 15:52

If you still cammot yop up call cs on 4445 and they will sort it out for you.

Message 8 of 8
1,190 Views
0 Kudos
Top Kudoed Authors
View All
Top