cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot top up and change tariff

Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I bought an O2 International Sim today, the instructions are to login to change tariff to Classic Pay as you Go. I did log in but cannot change tariff. Thinking that I maybe it is because I have no credit, I tried to top up online for many times but no success. I also tried to top up over the phone, but also with no success

Message 1 of 8
1,222 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 8
1,185 Views
7 REPLIES 7

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

This could be related to yesterday's outage and maybe if you try later? You could call 4445 and speak to customer service and they will be able to help. I expect they, and live chat, will be extremely busy.

Message 2 of 8
1,219 Views

ste064
Level 3: Thinker
  • 85 Posts
  • 24 Topics
  • 1 Solutions
Registered:

Just a thought has your sim card been activated?

Message 3 of 8
1,197 Views

Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Still not working
Message 4 of 8
1,190 Views

Richie
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
To activate sim, you have to top up. I cannot top up!!
Message 5 of 8
1,188 Views

Cleoriff
Level 94: Supreme
  • 122354 Posts
  • 824 Topics
  • 7457 Solutions
Registered:
Message 6 of 8
1,187 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 8
1,186 Views

ste064
Level 3: Thinker
  • 85 Posts
  • 24 Topics
  • 1 Solutions
Registered:

If you still cammot yop up call cs on 4445 and they will sort it out for you.

Message 8 of 8
1,182 Views