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Cannot top up and change tariff

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Richie
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on ‎07-12-2018 15:35

on ‎07-12-2018 15:35

I bought an O2 International Sim today, the instructions are to login to change tariff to Classic Pay as you Go. I did log in but cannot change tariff. Thinking that I maybe it is because I have no credit, I tried to top up online for many times but no success. I also tried to top up over the phone, but also with no success

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MI5
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on ‎08-12-2018 14:50

on ‎08-12-2018 14:50

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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jonsie
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on ‎07-12-2018 15:39

on ‎07-12-2018 15:39

This could be related to yesterday's outage and maybe if you try later? You could call 4445 and speak to customer service and they will be able to help. I expect they, and live chat, will be extremely busy.

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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ste064
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on ‎08-12-2018 12:45

on ‎08-12-2018 12:45

Just a thought has your sim card been activated?

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Richie
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on ‎08-12-2018 14:21

on ‎08-12-2018 14:21

Still not working
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Richie
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on ‎08-12-2018 14:22

on ‎08-12-2018 14:22

To activate sim, you have to top up. I cannot top up!!
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Cleoriff
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on ‎08-12-2018 14:23

on ‎08-12-2018 14:23

@Richie

Check this https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

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MI5
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on ‎08-12-2018 14:50

on ‎08-12-2018 14:50

@Richie 

Buy a voucher from a local shop or ATM for your first top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ste064
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on ‎08-12-2018 15:52

on ‎08-12-2018 15:52

If you still cammot yop up call cs on 4445 and they will sort it out for you.

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