Solved: Re: Activating SIM card

lindsay · ‎16-09-2019

Hi there. I have just bought a PAYG which includes 5000 texts, 500 minutes of calls and 2048.0MB of data left. When I try make a call it says I have 0 balance.

MI5 · ‎16-09-2019

@lindsay

Balance is different from allowances.

When you add credit it is taken in exchange for allowances so your balance will be zero.

This link will tell you what numbers you can and can't call from your allowances https://community.o2.co.uk/t5/How-to-Guides/Your-Allowances-what-is-and-isn-t-included/ba-p/1237745

T&C's for bundles here https://www.o2.co.uk/termsandconditions/archive/mobile/big-bundles-terms-and-conditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-09-2019

@lindsay

Balance is different from allowances.

When you add credit it is taken in exchange for allowances so your balance will be zero.

This link will tell you what numbers you can and can't call from your allowances https://community.o2.co.uk/t5/How-to-Guides/Your-Allowances-what-is-and-isn-t-included/ba-p/1237745

T&C's for bundles here https://www.o2.co.uk/termsandconditions/archive/mobile/big-bundles-terms-and-conditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎17-09-2019

Hi @lindsay, I was wondering if the info above clarified your allowance and balance, or if you wanted some more help?

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