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Level 1: Joiner
Posts: 1
Registered: ‎16-09-2019
Accepted Solution

Activating SIM card

Hi there. I have just bought a PAYG which includes 5000 texts, 500 minutes of calls and 2048.0MB of data left. When I try make a call it says I have 0 balance.

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Posts: 102,181
Topics: 550
Solutions: 13,031
Registered: ‎04-04-2012

Re: Activating SIM card

@lindsay 

Balance is different from allowances.

When you add credit it is taken in exchange for allowances so your balance will be zero.

This link will tell you what numbers you can and can't call from your allowances https://community.o2.co.uk/t5/How-to-Guides/Your-Allowances-what-is-and-isn-t-included/ba-p/1237745

T&C's for bundles here https://www.o2.co.uk/termsandconditions/archive/mobile/big-bundles-terms-and-conditions

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Activating SIM card

Hi @lindsay, I was wondering if the info above clarified your allowance and balance, or if you wanted some more help?

 

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