on 16-09-2019 16:28
Balance is different from allowances.
When you add credit it is taken in exchange for allowances so your balance will be zero.
This link will tell you what numbers you can and can't call from your allowances https://community.o2.co.uk/t5/How-to-Guides/Your-Allowances-what-is-and-isn-t-included/ba-p/1237745
T&C's for bundles here https://www.o2.co.uk/termsandconditions/archive/mobile/big-bundles-terms-and-conditions
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-09-2019 08:53
Hi @lindsay, I was wondering if the info above clarified your allowance and balance, or if you wanted some more help?
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