Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! mobile number xxxxxxxxxxx

My wife has not used her phone for months and all has gone dead has her number been deleted?

Resolved! O2 Account

HELP. How Do I Add A Second Phone To My Account

Resolved! £15 UK & International Bundle

Hello, I just got this £15 UK & International Bundle, but it wasn't what I wanted. Can someone just explain to me how does this one works please ? Can we send/call every operators or just people with O2 ? What's the price for international calls ? Is...

FREE10 not working

I just got my new PAYG sim with the big bundle tariff. Topped up and then texted FREE10 to the number quoted on the leaflet and it says the offer is not for me. I read the t&c and it does say it is for my sim, can I get some help with this please?

Resolved! my compensation

when i will be receiving my compensation for 02 network failure

Resolved! Pay as you go - 10 pounds 2GB - credit issue

Hi, I live outside the UK, I bought a SIM while in the UK at Xmas (Pay as you go - 10 pounds for 2GB, 500 minutes, 5000 texts). I put the SIM in a phone while in the UK but did not make calls or texts. I was told as long as I send a text every month ...

Resolved! different pay as you go sim

I need a different sim for an iphone 5s how do I keep the same number

Voicemail query

I don't know whether the issue I have occurs on other mobile networks anyway, but here goes - Last night, I switched my voicemail on before switching my mobile off. This morning, I switched my phone back on and went off to do something, planning to t...

Resolved! No confirmation email

Just this morning I purchased a pay as you go mobile phone online. The money came out of my account but all day I have received no messages or emails nothing. All it said after I paid was delivery between 8-10pm on Friday. I have seen somewhere that ...

How to setup auto top-up?

Tearing my hair out trying to set this up. Help says "To get started, sign in to your My O2 account and activate auto top-up" but there is no option to do this, only the normal top up amounts. Tried calling customer services but there seems to be no ...

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