Cards payments for upgrade

[Donnajack0]

Anyone having problems with card payments processing? I’ve tried 3 different cards and none working. Just says couldn’t process payment, try again later. Have used my cards with other things since so know it’s not an issue my end 

[Bambino]

@Donnajack0 Best thing for you to do is speak to the Payment Management Team on 0800 902 0217 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Oxonian]

A warm welcome to this O2 customer to customer community @Donnajack0. 

You might find that this problem resolves itself later today or tomorrow if Barclays are involved at some point in the payment chain :- 

Barclays bank working to update balances after tech outage - BBC News

https://www.bbc.co.uk/news/articles/c5y7dpdje6xo

[MI5]

Unlikely to be relevant as the very same issue with O2 has been going on for years.

A search of the forum will confirm.

[CorGre]

I had it several times, and was frustrating, next minute it just worked 😕 I know doesnt really help you tho.

[Jmax77]

I’m having the same issue, did you manage to fix it and if so, how?

[Oxonian]

@Jmax77 

If you are asking that question of @CorGre, you need to tag him thus. 👍 

[CorGre]

Sorry, didnt realise you replied... I just tried again after a few hours and it went through 😕

[Oxonian]

@CorGre 

if you are addressing that answer to @Jmax77, you need to tag him thus. 👍 

[ao308]

Can I just ask roughly how long this took, for it to work?