Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Payg options

We just switched one of our phones to payg from pay monthly. We did it just to keep number whilst one of us is overseas for a period. Bit confused about how the Big Bundle works. Just paid £10 but won’t use the data and the phone is just now for emer...

Resolved! spend cap

hi i regurly use my payg phone credit to gamble deposit though phone credit, i topped up 15pound yesterday and was unable to deposit i spoke to o2 who said they filled a form out to increasemy limit and still have no success, i have been looking endl...

Resolved! Problem with moving number

Hi i have moved my number recently, supposed to be up and running by 14/08 6pm. I can receive calls and texts but cannot make them. There is just no signal on my phone, just like there is no sim card. I've been texting with 3 people on chat but I cou...

Resolved! auto top up

Hi, excuse my ignorance but i have just got my first smart phone and everything is a bit confusing at the moment. I bought a £10 big bundle at the same time as i bought my phone and the credits on it expire on the 30th August. I spoke to customer ser...

Resolved! 20202 not working

Hi guys. Me and my wife are both on o2 and we have been texting BALANCE to 20202 for the past 3 days but we are not getting a reply back.Is there an issue with this system. I can download the O2 app but my wife cant because of a lack of space on her ...

Resolved! Free credit when I registered

How to claim rewards

Resolved! New sim card does not work on old Nokia C7 and N86

Hi there, I was wondering if anyone else experienced this: After upgrading sim card from old (large) o2 sim card to new nano-with-adapter, the new sim card works fine on both android and older, windows phones, but... if inserted into old symbian phon...

Resolved! SIM card on My02

I have added a pay as you go to my "MyO2" account where I have managed my account for years,. It is in a small alarm and sends texts to me if disturbed.I have changed it from the tarif it was on to £10 UK & international as this gets 5000 texts.Tried...

Resolved! change billing adress

i cant change my billing adress

Resolved! cannot find my order

hi, i bought 2 pairs of airpods yesterday but i can't see any order in my account. But the bank account shows that the money has been transferred into pending transactions.i also contact with bank customer service and they told me that the bank has a...

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