Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I cannot get a text sent to my phone because my phone is not working

I cannot get a text sent to my phone because It is not working

Resolved! New sim

Is it possible for a new SIM card to be sent out for the number ending 2428

Resolved! Free £5

When do you receive your free £5 credit when register

Resolved! The card number entered is not an accepted card type.

Did anyone come across any problem? The card number entered is not an accepted card type. I tested different types of cards, and all failed. Usually I should wait for a few days, and the problem will be sorted out automatically..........

Resolved! FREE10 not working

Just received my new sim and offered free10 credit but when trying to text it doesn't send. Tried 4445 but it just keeps asking how I would like to topup and can never get to speak to someone

Your Surfer Plan has been topped back up????

Hi, I get the follwing email every now & then and am unsure as to what its for or where the payment is taken from. 'Your Surfer Plan has been topped back up' Data plan number xxxxx xxxxxxOrder Ref. 6-5-15544376 Can you please advise? Regards xxxxxx x...

Unlocking problems

Hi can anyone help me get an unlocking code that actually works. Ive now had 3 codes and none have worked. I tried the online chat and got cut off. Thanks for any info.

Resolved! Classic PAYG

So it says here regarding this tarrif, that If you don't top up, or add a Bolt at least once in any six month period, your mobile will be disconnected and you'll lose any credit on your account. If you want to be reconnected you'll be given a new mob...

Resolved! Topping up

I am attempting to top up my phone, and obviously I have missed something, as the 4444 number is not recognised, and as I am currently living in The Netherlands for a few months, I cannot top up online, as I have a foreign address, the billing sectio...

Resolved! New phone

Dear retenton team, I have been with o2 for some time now, and am looking to upgrade my phone. I would like something like the Samsung galaxy s10, but have not found a plan that suits me yet, so looking for options. Looking forward to hear from you. ...

O2

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