Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Prepay Credit Expires?

Hi all. When I check my credit on the o2 app, it says “expires on 26 December” (Today is 26 Nov) My wife’s phone is showing the same.I thought prepay credit didn’t expire?

Resolved! Top up

I bank transferred to o2 to top up and its not showing anywhere in my balance?

Really bad customer service

I moved from o2 contact to payg and since then have received consistently bad customer service. Has anyone else found that you are treated as a second class citizen once you move to payg? Called for a PAC code at around 12 today and was on hold for 4...

Resolved! PAYG Credit to expire after 6 months!!!!!

The web site says the Classic Pay as you Go credit will expire after 6 months and the number will be disconnected. See https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go "If you don't top up, or add a Bolt On at least once in any six month...

Resolved! PAC code

How do I get a pac code for my Pay as you Go number?

Resolved! Classic Tariff Sim - activating after tariff withdrawal

I ordered a Classic Tariff Sim before the tariff was withdrawn but hadn't activated it as I was awaiting an unlock code for the phone it was intended to be used in (which took longer than expected). Can I assume that if I top up the Sim, I will be pu...

Resolved! Transferring Credit

Hello, We're a school and we have several mobile phone numbers on different networks. We're trying to move all our numbers onto the same network so its easier to manage. However, this will mean moving 3 mobile phone numbers from o2 to another provide...

Resolved! Change of delivery address

Dear sir/Madam, Please could I change the delivery address to store for order number: xx-xxxxxxxxx . I work at xxx xxx and will appreciate it if my order is delivered in store at : xxxx xx, xxxxxxxxx xxxx xxxxxx xxxx, xxxxxx, xxxxxxx xxxxxx, xxx xxx ...

Resolved! I have a new pay as you go SIM. I can't top up

I have a new pay as you go SIM. I have tried two credit cards to top it up. Both on mobile and on laptop. It's not working.

Resolved! Moto e Play: 1GB or 2GB RAM?

Hi, with regard to this phone:https://www.o2.co.uk/shop/motorola/moto-e5-play Does anybody know if this model has 1GB or 2GB RAM? Thanks.

O2

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