Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! PAYG Top up

Hi,Just got a new PAYG sim and topped up with £10. I now find I have an extra £5 of credit !Where has this come from please ?

Transferring my number from Vodafone to O2.

I have tried completing the form under my account, help and support: keep your mobile number. I put my old number under number I want to keep. Put the number on my new O2 SIM card under new O2 number. Entered my PAC code. I am not sure if I completed...

Extra data has been givin

I just received this message and not sure why O2: Thanks for starting a new Big Bundle. We've added your 10GB extra data.To see what you've got left, send BALANCE to 20202 any time.The data has been added to my account I pay 10 pound a month with a v...

Phone Unavailable

Hi, I'm trying to upgrade to the Huawei P30 Pro but it's telling me it's unavailable. There is an option to go for a 'Like New' version but that's actually MORE expensive! Does anyone know how often they restock? Thanks

Random call divert

I recently switched over from virgin to O2 and my calls are randomly sent straight to voicemail. The numbers arent blocked and voicemail is set to automatic if i dont answer. Switching the phone off and on again works for awhile and then it happens a...

Resolved! Cancelling auto top up

I am having a frustrating time trying to cancel my auto top up on my pay as you go account. I initially tried via My O2 and can find no links to do so, the FAQs say that you should be able to do this on My O2 but do not explain how. I have tried call...

Resolved! Has Classic Pay As You Go Sim been withdrawn?

Tried to buy a new Classic PAYG sim this afternoon and was told in the o2 shop that it is no longer available and the alternative is the BigBundle sim which seems to be significantly more expensive. I can't see anything about the withdrawal of the Cl...