Solved: Double Data promotion big bundles

lukerobinson · ‎18-12-2019

I have the £20 big bundle with double data but the extra data has not been applied. this is the first time i have topped up since october, have i lost the extra data because i did not renew the bundle on time.

MI5 · ‎18-12-2019

@lukerobinson

That is correct and covered by the T&C's which state you must top up every month to maintain the promotion.

https://www.o2.co.uk/termsandconditions/rewards/payg-double-bundles-for-up-to-12-months

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎18-12-2019

@lukerobinson

That is correct and covered by the T&C's which state you must top up every month to maintain the promotion.

https://www.o2.co.uk/termsandconditions/rewards/payg-double-bundles-for-up-to-12-months

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-12-2019

A bit harsh i think.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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