cancel
Showing results for 
Search instead for 
Did you mean: 

Big bundle £15 not applied

TwoWeeDogs
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, I ordered the £15 big bundle sim card with 60gb and unlimited minutes and texts

 

I've followed the instructions on the leaflet that came with it, topped up with £15 and it showed 25gb of data remaining with my tariff being the £15 big bundle

 

I then texted MORE to 2424 but got no automated response or anything

 

Looking for help to get the 60gb activated please

Message 1 of 5
94 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 152111 Posts
  • 651 Topics
  • 28962 Solutions
Registered:

@TwoWeeDogs 

It takes a few days to apply and is automatic for new connections.

If you need to chase it up later, call 4445

 

More data, same price. Ends 5 February.

Get more data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then revert to standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “MORE” to 2424 from their O2 Pay As You Go phone to activate the offer by 5th Feb 2025. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 5th Feb 2025.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
91 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 152111 Posts
  • 651 Topics
  • 28962 Solutions
Registered:

@TwoWeeDogs 

It takes a few days to apply and is automatic for new connections.

If you need to chase it up later, call 4445

 

More data, same price. Ends 5 February.

Get more data for up to 3 consecutive months on the £10, £15, £20 and £30 Big Bundles, then revert to standard data allowance. Offer will be applied automatically for all first-time customers of Big Bundle. Existing customers with an eligible Big Bundle must text “MORE” to 2424 from their O2 Pay As You Go phone to activate the offer by 5th Feb 2025. Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Data rollover not available on any promotional data. Offer excludes legacy tariffs, including Classic Pay As You Go. Ends 5th Feb 2025.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
92 Views

TwoWeeDogs
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Cheers, thank you.

 

Even though it's a new connection does it still take several days to apply?

Message 3 of 5
84 Views

MI5
Level 94: Supreme
  • 152111 Posts
  • 651 Topics
  • 28962 Solutions
Registered:

Yes it does @TwoWeeDogs 

4 to 5 days is typical.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
64 Views

TwoWeeDogs
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Good to hear, thanks for the info

Message 5 of 5
36 Views