on 26-06-2019 20:05
I ordered some black Samsung buds for collection in May (O2 Priority offer) then received a text informing me that my accessory was out of stock and I would be notified when it is back in stock.
I did not receive any confirmation email but the money was taken out of my account the day of my order.
I have checked my local store and the buds are back in store (and available to collect tomorrow according to the online availability checker) but I still haven't received any text for me to collect.
Could you please advise?
26-06-2019 20:09 - edited 26-06-2019 20:10
The system may yet need to update itself. https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
However you could phone customer services to ask about the status of your order Guide: How to find help & contact O2
on 26-06-2019 20:56
Thank you @Cleoriff
I have tried checking My O2 but there is nothing and I have contacted O2 but my account is a corporate one so they cannot help.
There does not seem to be a way to track the order as it is an accessory.
I am not sure what else I can do just to get an update and know if I will ever receive my buds.
on 26-06-2019 21:10
I'll tag the community team to see if they can help at all
on 26-06-2019 21:24
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 28-06-2019 08:04
Good morning @Nemo, and sorry to hear you've not managed to get help so far! Although I'm not sure what we can do on our end in this case, I'd happily check for you. I'll need a few more details first so I will send you a Private Message shortly to get a few more details first
Cheers @jonsie for the mention!
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on 02-07-2019 18:11
I did not even get a notification
I was advised to go back to the store tomorrow to talk to a VIP. Let's hope I can get the buds sent back to the store!