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Level 1: Joiner
Posts: 2
Registered: ‎25-06-2019

Requesting a PAC by Text Message/SMS

I'm leaving O2 and was told I could just send a text to get a 'PAC', rather than having to call, then bring 

this into the phoneshop with me.

 

I've looked in the help articles but can't find any details. Is this service available? 

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Posts: 86,689
Topics: 729
Registered: ‎14-01-2013

Re: Requesting a PAC by Text Message/SMS

@Lineon 

No it's not. How to get your Pac here  Guide: How to get your PAC 2019 Update 

*The Game Is On*

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Posts: 100,544
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: Requesting a PAC by Text Message/SMS

This was supposed to be in place from July 1st @Lineon 

https://community.o2.co.uk/t5/Off-Topic/Switch-your-UK-mobile-network-with-a-text-message/m-p/122770...

@EmilieT What is the latest status on this from O2 please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 2
Registered: ‎25-06-2019

Re: Requesting a PAC by Text Message/SMS

Ah OK, so I'm a little early! I was told that this morning, and was planning to return to the shop tomorrow to sign-up.  

 

I'll call for the PAC in the meantime.

 

Thanks!

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Requesting a PAC by Text Message/SMS


@MI5 wrote:

This was supposed to be in place from July 1st @Lineon 

https://community.o2.co.uk/t5/Off-Topic/Switch-your-UK-mobile-network-with-a-text-message/m-p/122770...

@EmilieT What is the latest status on this from O2 please?


@MI5 I am looking into an update and will let you guys know once we have more info Smiley Happy

 

@Lineon I hope you're all sorted with your PAC code now, but if you need any further help do come back and let us know please!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Requesting a PAC by Text Message/SMS

[ Edited ]

Good morning @Lineon@Cleoriff and @MI5  Smiley Happy

 

Here's the latest update on this:

 

The new switching regulation comes into force from today (1 July 2019) and all our customers will be able to make use of this new switching service from then as per the regulation - you can find more information here.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Posts: 100,544
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: Requesting a PAC by Text Message/SMS

Thank you
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,689
Topics: 729
Registered: ‎14-01-2013

Re: Requesting a PAC by Text Message/SMS

Thanks @EmilieT thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Posts: 100,544
Topics: 546
Solutions: 12,784
Registered: ‎04-04-2012

Re: Requesting a PAC by Text Message/SMS

@EmilieT 

Can the old guides be removed from the index page and the new ones inserted please.

Old:

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

 

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

 

New:

https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/m-p/1234852#M169...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Requesting a PAC by Text Message/SMS