Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Tablet promo with huawei p30 purchases

Hi,I've just got the p30 and when I can claim the free tablet one of the things needed is proof of purchase. Which document do they need? I can only think of the mile long receipt they give you in the shop.Thanks

O2 won't refund me my money

O2 won't refund me my money. I bought a faulty phone from them for £119, sent it back in the same week, was promised a refund within 3 days, every 3 days I get fobbed off another 3 or 5 days, its now a month later and still no refund!!

Galaxy buds order: item out of stock

I've recently ordered the galaxy buds and a day later I recieved this text message: "O2: Thanks for your order your accessory item is out of stock. We'll text you again as soon as we have a delivery date." I know it says "as soon as we have a deliver...

Resolved! Free text

How do i send a free text on the o2 website?

Resolved! O2 Voicemail divert short codes

My phone only rang for around 15 seconds before Voicemail kicked in.I've now solved this by using a short code.I thought I would share the full list and see if anyone else may find these usefulUnanswered: **61*901*11*30#The last 30 can be changed bet...

Resolved! Data roaming abroad

Hi O2Do you know how I can use data in Europe, because my data worked fine in the UK, but when I arrived in France it doesn’t work.Thanks,Kieran

Resolved! Dial tone when abroad

Hi Is there anyway you can disguise the dial tone when someone calls you from the UK and you are in Spain...

Resolved! Wifi Calling

Morning all,I'm trying to set up wifi calling at my workplace and believe there are ports being blocked on our firewall that are needed to facilitate this.So far I have unblocked UDP 500 and UDP 4500 for the VPN side. However, this has not made any d...

Resolved! Empty Text

Pretty straightforward but nonetheless peculiar. I received a text message containing an unknown mobile number (originating from that same number). Within a minute, the message had been replaced by a blank white space (no chat "bubble") with only the...

Free earbuds offer

Hi I recently purchased a galaxy s10 on 23rd march from my local O2 store. At the time I was informed that I was eligible for an offer on a pair of free earbuds and that I would receive an email to confirm this and how to claim. To date I have not re...

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