Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Changing name that appears on emails/texts

I have done this with BT and they happily obligedSadly O2 say that they can’t do itI doubt that very muchI asked them to edit my full name to just my initial and surname and they obligedI expect O2 to oblige and would like to know how to implement it...

Resolved! Account closure

I have recently secured my PAC code from O2 customer retention team as due to move to another supplier and mobile number due to transfer tomorrow. Will this terminate my existing contract or how do I confirm this has occurred? Jinx

Resolved! Cape verde

Can I use my phone in Cape Verde, I have got the inclusive bolt on as well as the Europe bolt onThanks Denise

New customer trying to buy a phone... having an absolute nightmare. Any help?

Hi, Apologies in advance as this will be a long one, but huge thanks to anyone who gets to the end and can help me!I've been trying to buy a refurbished phone since Saturday morning. Unfortunately, I'm disabled and in a moment of brain fog I didn't r...

Resolved! Payfor scam - help

I use an iPad on o2 pay monthly. As fixed amount for a lot of data, rarely check the bill as nothing ever changes. Suddenly check it and find charges for months adding up to £131.50. o2 customer services tell me the short code numbers are Payforit an...

Resolved! Data abroad

Im travelling to lanzarote in a couple of weeks do i need to make any changes

Resolved! Nuisance calls

I’m currently receiving lots of calls from Austria and Germany, sometimes up to 10 times a day is there any way I can block these in 1 go instead as each individual number appers?

Resolved! How to reset security question

How do i reset my security question

Resolved! S10+ pre-order queue hint?

I've ordered the phone around feb 28th.I can't see any details about my upfront payment or my future ait time plan in the o2 account, so I only have the 4 emails with pdf documents they've sent me as proof. I've contacted live chat who told me that I...

Resolved! How to report malicious intimidation text?

I’ve received an abusive threatening text from my ex husband’s new female! He must have given her my number. Goodness knows why.It’s quite vile and full of venom.I really want to report this. Is there anywhere online?Thanks

O2

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