Out of stock Samsung buds back in stock in my O2 local store

[Nemo]

Hi,

I ordered some black Samsung buds for collection in May (O2 Priority offer) then received a text informing me that my accessory was out of stock and I would be notified when it is back in stock.

I did not receive any confirmation email but the money was taken out of my account the day of my order.

I have checked my local store and the buds are back in store (and available to collect tomorrow according to the online availability checker) but I still haven't received any text for me to collect.

Could you please advise?

Many thanks.

[Cleoriff]

Hi @Nemo 

The system may yet need to update itself. https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

However you could phone customer services to ask about the status of your order Guide: How to find help & contact O2 

[Nemo]

Thank you @Cleoriff 

I have tried checking My O2 but there is nothing and I have contacted O2 but my account is a corporate one so they cannot help.

There does not seem to be a way to track the order as it is an accessory.

I am not sure what else I can do just to get an update and know if I will ever receive my buds.

Nemo

[jonsie]

I'll tag the community team to see if they can help at all

@EmilieT   @Marjo   @Martin-O2 

[Anonymous]

@Nemo @If it’s a business account then could the business team help? Call them on 8002

[Nemo]

Thank you @jonsie , highly appreciated

@Anonymousit is a corporate account. The business team said they could not help.

[MI5]

You won't get tracking details usually for accessories but someone in customer services should be able to tell you what's happening, however, just because the website says in stock, doesn't mean they are.

[Nemo]

Thanks all. I guess I'll just have to wait and see as customer service could not help either.

[EmilieT]

Good morning @Nemo, and sorry to hear you've not managed to get help so far! Although I'm not sure what we can do on our end in this case, I'd happily check for you. I'll need a few more details first so I will send you a Private Message shortly to get a few more details first

Cheers @jonsie for the mention!

[Nemo]

So it turns out that my buds went into the store 2 weeks ago and were sent back to the warehouse last week.
I did not even get a notification 😞
I was advised to go back to the store tomorrow to talk to a VIP. Let's hope I can get the buds sent back to the store!