Hi,
I'm struggling to understand what's happening with my order. I pre-ordered the new Fold 7 in black (512GB with free 1TB upgrade deal ordered before the 24th July) for collection at my local O2 store, with an estimated collection date of two days after release.
After ordering, I received an update saying the phone was delayed but would be ready within four weeks. Following the phone's release, the O2 website showed the expected delivery had improved to one week. Yesterday, the website now shows the 1TB model as available both in-store and for delivery.
I called O2 today and was told my phone won't be available for collection until 16th August?
When I explained that my local store shows the phone as available right now, the representative mentioned that cancelling would mean losing the pre-order deal and having to start fresh where would not get the deal. I wasn't looking to cancel and asked if they could reserve one at the store since they're available, but was told they couldn't. However, they suggested I could try going to the store and showing my order, hopefully I maybe able to get a phone.
I'm confused about how I can pre-order a phone before release date, be told it's delayed after ordering, yet the same model is now readily available in-store whilst my device remains unavailable until mid-August? This effectively puts me in the four-week delay category despite phones being available.
Can someone explain what's going on? Am I able to simply collect a phone from the store based on my order?
