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Ordering iTunes vouchers: invalid email address?

Jonk
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Anyone ordered iTunes voucher recently?

Tried to order an iTunes voucher but keep getting an error (for all my email addresses): "Sorry, but that email doesn't seem to be valid email or there was an error". 

To test this, go to "http://www.o2vouchers.co.uk/", type in an email address and it will be rejected. Seems to me the web server is broken. Anyone had success?

 

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jonsie
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This isn't the only thread where people were having the same issues so it's been going on for quite a while now.

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EmilieT
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Thanks for reporting this to us, guys slight_smile We’re looking into it as a priority and we’ll let you know when we’ve got an update!

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Message 12 of 85
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Jonk
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Many thanks, @EmilieT. Hope you are able to communicate with the right department. O2 is excellent in providing extra services but it puts people off when they do not work:-( To make it worse, the front line Guru knows very little about these extra services...

 

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Superbreakfast
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Thankyou I do hope it gets sorted out ASAP
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Pleasehelp1
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Hi I have the very same problem 

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Cleoriff
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@Pleasehelp1 wrote:

Hi I have the very same problem 


We are hoping that @EmilieT (Community Admin) will have some sort of answer to this issue. She is currently looking into it and will be back on today I think @Pleasehelp1

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Chadly
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I have the same problem, was on to customer service for 1 hour Thursday and 45 mins so far this morning!!

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EmilieT
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@Cleoriff wrote:

 

We are hoping that @EmilieT (Community Admin) will have some sort of answer to this issue. She is currently looking into it and will be back on today I think 

You're correct @Cleoriff, I'll be posting an update here as soon as we have one. We're still looking into it for now, but hopefully I'll be able to tell you more soon @Jonk@Chadly@Pleasehelp1 and @Superbreakfast slight_smile

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Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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Chadly
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Thank you.
Just been told that IT have looked at it, it’s a problem with the website need to allow 5 working days!
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Pleasehelp1
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Really chadly oh no
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