Solved: Re: Netflix offer help request - Page 2

NigelBasEssex · ‎12-07-2018

Hello, I’ve been with o2 a long time and just upgraded, and took the free year of Netflix offer but have still yet to receive it. Can anyone help me here?

Cleoriff · ‎18-07-2018

Hi @Owain

Our community manager @Martin-O2 is looking into this for others so I expect he will see his name mentioned and try to assist you.

Please come back to this thread tomorrow

Veritas Numquam Perit

Martin-O2 · ‎19-07-2018

Thanks for the tag @Cleoriff!

@Owain I'll drop you a private message so I can get a few details and chase this up for you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jane · ‎19-07-2018

Hi @Martin-O2, I too haven't received an email and I purchased my contract on the 18th June. I was offered a 12 month free Netflix. I'd be grateful if you could help me too.

Thanks

Martin-O2 · ‎20-07-2018

Hey @NigelBasEssex, @Owain, @Jane, @Cavlady!

I know I've been dealing with some of you via PM but I've had an update that should apply to all of you.

If you've waited the 2 weeks but not received an email about this offer you can go to this link - https://www.netflix.o2.co.uk/Offer , enter your mobile number and get your verification code that way. Please give it a go and let me know if you have any issues.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

NigelBasEssex · ‎20-07-2018

Hey! Thank you very much! Sorry I’ve been inactive and had a rough few weeks lol maybe my new phone and plan is cursed? 🙀☠️

Anyway this worked a dream, works from 14 days and upwards of it, now sooner than 14 days after your contract start

Martin-O2 · ‎20-07-2018

@NigelBasEssex Fantastic news! I'm really pleased that this worked for you!

To the others affected, please let me know how you get on.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jane · ‎20-07-2018

Hi @Martin-O2 this hasn't worked for me - I opened the link up in a browser on my phone and after entering the code sent by SMS it says that I'm not eligible. Please could you advise?

Owain · ‎20-07-2018

That worked for me, thank you very much for your help with this!

MI5 · ‎20-07-2018

@Jane wrote:
Hi @Martin-O2 this hasn't worked for me - I opened the link up in a browser on my phone and after entering the code sent by SMS it says that I'm not eligible. Please could you advise?

What date did you upgrade or take the contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jane · ‎20-07-2018

I bought the new contract on the 19th June. I had to transfer my number from another network, so my new o2 contract originally had another number, I don't know if that counts for anything? I don't know what the number was though

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