Netflix offer help request

[NigelBasEssex]

Hello, I’ve been with o2 a long time and just upgraded, and took the free year of Netflix offer but have still yet to receive it. Can anyone help me here?

[Cleoriff]

Hi @Owain

Our community manager @Martin-O2 is looking into this for others so I expect he will see his name mentioned and try to assist you.

Please come back to this thread tomorrow

[Martin-O2]

Thanks for the tag @Cleoriff! 

@Owain I'll drop you a private message so I can get a few details and chase this up for you. 

[Jane]

Hi @Martin-O2, I too haven't received an email and I purchased my contract on the 18th June. I was offered a 12 month free Netflix. I'd be grateful if you could help me too.

Thanks

[Martin-O2 · Accepted solution]

Hey @NigelBasEssex, @Owain, @Jane, @Cavlady! 

I know I've been dealing with some of you via PM but I've had an update that should apply to all of you. 

If you've waited the 2 weeks but not received an email about this offer you can go to this link - https://www.netflix.o2.co.uk/Offer , enter your mobile number and get your verification code that way. Please give it a go and let me know if you have any issues. 

[NigelBasEssex]

Hey! Thank you very much! Sorry I’ve been inactive and had a rough few weeks lol maybe my new phone and plan is cursed? 🙀☠️

Anyway this worked a dream, works from 14 days and upwards of it, now sooner than 14 days after your contract start

[Martin-O2]

@NigelBasEssex Fantastic news! I'm really pleased that this worked for you! 

To the others affected, please let me know how you get on. 

[Jane]

Hi @Martin-O2 this hasn't worked for me - I opened the link up in a browser on my phone and after entering the code sent by SMS it says that I'm not eligible. Please could you advise?

[Owain]

That worked for me, thank you very much for your help with this!

[MI5]

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@Jane wrote:

Hi @Martin-O2 this hasn't worked for me - I opened the link up in a browser on my phone and after entering the code sent by SMS it says that I'm not eligible. Please could you advise?

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What date did you upgrade or take the contract?

[Jane]

I bought the new contract on the 19th June. I had to transfer my number from another network, so my new o2 contract originally had another number, I don't know if that counts for anything? I don't know what the number was though