Netflix offer help request

[NigelBasEssex]

Hello, I’ve been with o2 a long time and just upgraded, and took the free year of Netflix offer but have still yet to receive it. Can anyone help me here?

[Cleoriff]

@NigelBasEssexIs it this one?

https://community.o2.co.uk/t5/Welcome-News/O2-and-Netflix-Now-together/m-p/1131555/highlight/true#M2...

If so..this is how it works

How it works

1. Provided you took out or upgraded to an eligible tariff, you will receive a leaflet at about the Netflix offer. This leaflet will let you know that you’ll receive an email 14 days after you’ve received their device, or after the ‘change-of-mind’ period.
2. Once you receive the email, this will contain a link to a redemption site.
3. You click on the link and enter your O2 mobile number (this may be pre-filled, but if not, enter it here)
4. Once your O2 number has been entered, you’ll receive a code to your mobile device that you then must enter into the redemption site when asked.
5. At this stage, you click on ‘Redeem’ and you’ll then be directed to the Netflix site.
6. If you’re new to Netflix, you’ll need to register on the Netflix website. If you’re already a Netflix customer, you’ll just need to log in.
7. You will now have either a £47.94 credit for 6 months or £95.88 credit for 12 months, depending on the tariff you chose.

[MI5]

If you have any problems, send a private message to @Martin-O2 as he's helping someone else out with it currently.

[Martin-O2]

Thanks for jumping in on this one @Cleoriff, @MI5! 

@NigelBasEssex How are you getting on? Are you still having issues with the Netflix offer? 

[Cavlady]

Hello

Also apologies for jumping in but i wondered if it was taking longer than the two weeks they said it would.......

Thanks

[Martin-O2]

No worries @Cavlady! When was it you upgraded or took out a new contract? 

[Cavlady]

Hi I renewed my contract on the 1st so two weeks ago

[jonsie]

Have faith in @Martin-O2, he walks on water 

[Martin-O2]

thanks @jonsie! 

@Cavlady OK no problem. I'll need a few details to look into this so I'll drop you a quick private message so we can talk further. 

[Owain]

Hi,

I'm having the same problem, signed up to a new SIM only tarrif on 27/06, and received the SIM the next day, along with a little card saying I would get an email from O2 14 days later with the instructions to get the 6 months Netflix credit, but haven't had anything from them. I've checked the spam folder and everything obvious like that!

Could anybody advise what I should do or where I could chase this up?

Thanks,