Solved: Netflix offer help request - Page 3

NigelBasEssex · ‎12-07-2018

Hello, I’ve been with o2 a long time and just upgraded, and took the free year of Netflix offer but have still yet to receive it. Can anyone help me here?

MI5 · ‎20-07-2018

It could be why the system is confused (it doesn't take much!) so I'd wait for @Martin-O2 to get back to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎23-07-2018

@Owain Nice! Glad to hear this worked for you.

@Jane OK I can get someone to look into this for you. I'll drop you a private message so I can grab a few details.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

hunkydory · ‎24-07-2018

It worked but said that I only have 6 months. When I took out the contract the tariff that I took out said a year and so did the Guruu in the shop.

Any information why this is happening would be appreciated!!

Martin-O2 · ‎24-07-2018

6 or 12 months depends on the tariff you went for @hunkydory. More info here. Any questions please let me know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Rachel · ‎24-07-2018

Also having issues with activating Netflix offer. No email. Checked spam. More than 14 days. Tried shortcut to micro site entered number for new iPad. Think issue is because iPad and account linked to Apple ID so not really using new mobile number?

MI5 · ‎24-07-2018

Have you tried using the number that came with the new contract?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rachel · ‎24-07-2018

Yep. But message isn’t received on iPad with verification code. Thanks.

MI5 · ‎24-07-2018

iPads can't receive normal text messages so you'd have to put the sim in a phone to get the message.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rachel · ‎25-07-2018

Thanks for advice. It worked although it took two attempts for it to go through! 🙄😊👏

MI5 · ‎25-07-2018

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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