Extra link not working?

[musicalfan19]

I added an extra to my account, but when I click the redeem button and have been told I’ll be redirected to their website the webpage doesn’t change. Is this an issue with the O2 website or with the extra website?

I’ve tried this on mobile browser, the O2 app, and my iPad but no luck getting it to work.

[MI5 · Accepted solution]

@musicalfan19 

No issue for me recently.

Check guide Guide: Adding and removing O2 Extras  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[Samhhhh]

I have had this issue too 

[MI5]

Same advice @Samhhhh 

[dazzwill]

I'm in the same boats, Web chat, spoke to an assistant, emails even went to their store!

All the same stuff.

Sorry you don't know what's going on but will raise a concern for you.

That was 6 months ago. Still no change. Spokes them again. They're raise the concern again.

[Oxonian]

Have you @dazzwill tried the social media team as suggested by @MI5 above ? 

They are based in the UK, have a good record for solving problems and must be worth a try ! 👍 

[dazzwill]

Yes web chat and the socials same thing.

[Oxonian]

I am not sure @dazzwill that web chat and social media are the same team. 

Why don't you give the social media team - links provided by @MI5 above - a try and let us know how you get on ?  

[Hugorich]

Hello,

I had the same issue. I just resolved it by copying the URL into the chrome app on my phone. When you hit the redeem button through this, it'll say Pop-Up blocked. Just tap that notification and it can take you to the page you need to go to.

Hope this helps!

[Oxonian]

@Hugorich 

If that message is aimed at @musicalfan19, you will need to tag him/her thus ! 👍