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Yes web chat and the socials same thing.

I'm in the same boats, Web chat, spoke to an assistant, emails even went to their store!All the same stuff.Sorry you don't know what's going on but will raise a concern for you.That was 6 months ago. Still no change. Spokes them again. They're raise ...

Haha! Did that made a complaint and nothing changes

It's never been working for me even after calling O2, that have done nothing about the problem for me. When contract end. I'll be leaving!