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help with VM/O2 sims not showing on my account

Vinn-E
Level 1: Joiner
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hi all,

Wonder if anyone can assist me please,

originaly i have 4 virgin mobile numbers one for each of my 2 daughters and one each for myself and partner,

i had to change my broadband/tv deal as my contract came to an end and to get a better deal they made me get a O2 sim for 5.99 a month in order to get the new BB/TV deal price down a considerable amount, so i did that even though i didnt need another sim or phone number,  my issue is i have set up a o2 account but i can only see the one phone number there which is the one that came with my new BB deal, ive tried to add the other phone numbers to my account as they were originally Virgin mobile but got moved to o2, but it as they are already registered to another account but i don't know how to sort this and i cant view my other 4 numbers usage ect, im very confused with this so any help would be very much appreciated

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MI5
Level 94: Supreme
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@Vinn-E 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

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MI5
Level 94: Supreme
  • 145096 Posts
  • 635 Topics
  • 27832 Solutions
Registered:

@Vinn-E 

O2 have messed up a system update which is effecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 4
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Enlli
Level 66: Unequalled
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As soon as you sort out the new SIM, cancel it under 14 days. It's not needed for you to get that price on your Broadband as you are already a Volt Customer.

Typical Virgin

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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Only free to cancel if under 14 days though.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 4 of 4
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