New to O2
New to O2? Get information, help and support for new customers here.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

NewO2.png
Martin-O2 by Former Staff
  • 2724 Views
  • 4 replies
  • 0 kudos

Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

NewO2.png FAQBanner.gif New to O₂ Confetti (1).gif
Martin-O2 by Former Staff
  • 19385 Views
  • 22 replies
  • 1 kudos

Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

Volt.png VoltBens.png Priority.png AirtimeRewards.png
Chris_K by Former Staff
  • 2317 Views
  • 2 replies
  • 0 kudos

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

FAQBanner.gif O2bill_06d9bd0e6e.png
Chris_K by Former Staff
  • 21732 Views
  • 55 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 6917 Views
  • 2 replies
  • 2 kudos

Resolved! Phone number change

How do I change my number to my old one 

Resolved! Sim card not recieved

I signed up on the 26th March, however I haven't recieved my sim card

Mitz74 by Level 1: Joiner
  • 174 Views
  • 2 replies
  • 0 kudos

Resolved! samsung s23 fe warranty

i bought a samsung s23 fe phone through o2 in december 2023, and just wondering if i have warranty on it.and can i get the invoice again please. a.sayed711**Personal info**

Arsalan1 by Level 1: Joiner
  • 194 Views
  • 2 replies
  • 0 kudos

Phone number (REMOVED)

My old number has not been transferred to this a/c

Roz1 by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Number Transfer

Was supposed to get my number Transferred today but nothing happened yet

Marc83 by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Upfront payment

Hi,Ive gone to pay upfront for a new iPad on contract but was denied. The upfront payment was still taken and has not returned to my bank. When will this be done?

DanOz by Level 1: Joiner
  • 198 Views
  • 2 replies
  • 0 kudos

Was I misled? PAC / Porting my number to O2 from Three

I would like to get your opinions on an issue I have encountered during the recent transfer of my Three Mobile number (Monthly contract) to an O2 PAYG SIM on Tuesday, 5th March. Following the use of a PAC code through O2's transfer form on Tuesday 5t...

PaulRed by Level 1: Joiner
  • 4027 Views
  • 67 replies
  • 0 kudos

Resolved! Porting

Good morning I received an email to say I would be ported on the 29th March. I have rebooted several times daily and still on the number provided.

Tracey29 by Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

Top up

Hiseveral attempts of topping up won’t accept it

Sw9654 by Level 1: Joiner
  • 182 Views
  • 3 replies
  • 0 kudos