Solved: Sim card not recieved

Mitz74 · ‎03-04-2024

I signed up on the 26th March, however I haven't recieved my sim card

gmarkj · ‎03-04-2024

Sim cards are sent via Royal Mail @Mitz74 , and with the double bank holiday it could be stuck somewhere.

If you haven't received it by the end of the week, visit your local o2 store with some photo ID and see if they can hand you a replacement directly.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎03-04-2024

Sim cards are sent via Royal Mail @Mitz74 , and with the double bank holiday it could be stuck somewhere.

If you haven't received it by the end of the week, visit your local o2 store with some photo ID and see if they can hand you a replacement directly.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎03-04-2024

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

O2