New to O2
New to O2? Get information, help and support for new customers here.
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Forum Posts

Why is this board read only?

Hello, Have you visited the New To O2 board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After evalu...

Dave-O2 by Community Manager
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Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

Martin-O2 by Former Staff
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Resolved! Number swap

Hi I’ve got a new contract and want to keep my old number how do I swap 

MarieF86 by Level 1: Joiner
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I did ordered a device with 20gb of Internet /data but I received a text message from you saying that my contract was activated but said with 10gb data, not what I ordered. Can you please explain!?

Number blocked

I transferred my mobile number from virgin media to o2 & o2 somehow managed to attach someone else's name to my account which resulted in my account being blocked (o2 acknowledged the error but 12 months on resulting in me unable to use my phone o2 a...

problem setting up my O2 account

HI, My name is Jon and I have just signed up with O2 after being with 3 Mobile for a number of years. I have not received my new sim card yet but was trying to set up My O2 account but when trying to it says that my mobile number ( I am transferring ...

Jon_Wood by Level 1: Joiner
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Resolved! Reaching Data Limit

If I reach my data limit does it stop or do I get billed for going over?

jellee68 by Level 1: Joiner
  • 1 replies
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Resolved! Allowances

What are allowances?  Why do my allowances expire?

Ken11 by Level 1: Joiner
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I can’t get a code sent to manage my account details

Code by Level 1: Joiner
  • 1 replies
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Resolved! Phone number change

How do I change my number to my old one 

Resolved! Sim card not recieved

I signed up on the 26th March, however I haven't recieved my sim card

Mitz74 by Level 1: Joiner
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Resolved! samsung s23 fe warranty

i bought a samsung s23 fe phone through o2 in december 2023, and just wondering if i have warranty on it.and can i get the invoice again please. a.sayed711**Personal info**

Arsalan1 by Level 1: Joiner
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