on 05-04-2024 20:40
I transferred my mobile number from virgin media to o2 & o2 somehow managed to attach someone else's name to my account which resulted in my account being blocked (o2 acknowledged the error but 12 months on resulting in me unable to use my phone o2 are now saying I owe them money for early termination fees)
on 05-04-2024 20:41
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202
Guide: How to find help & contact O2