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Port in failed

Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions

Last week I initiated a port in. For some reason this port failed and this is still showing in progress. 
I have contacted support through chat last Thursday and they are telling me that it it has been escalated and may take 5-10 days. 
Does anyone know how this can be actioned sooner as my old line will be disconnected tomorrow as I am leaving the company I work for and I will be without a number that I have had for nearly 20 years. 
This is my number that I use for all my two factor authentication so it is critical I do not lose.

Message 1 of 2

Level 77: Grand Master
  • 10868 Posts
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You wont be able to speed up the process as o2 need to liase with the network that owns your number, and that can take upto 14days.. 


I would speak to your employer and ask them if they can hold off the disconnection and they should be able to facilitate...  We have done this for our employees before.... 

iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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